| myRobotcenter

Can I track my shipment online?

Answered

Once your order has been sent, you will receive an an automatically generated e-mail including the tracking number.

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Can I have my package delivered to a different address?

Answered

A different delivery address is possible. You can enter the address during the ordering process.
Attention: The delivery address must be in the same country.

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Is a delivery to a packing station possible?

Answered

Unfortunately a delivery to a packing station is not possible.

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I have chosen payment in advance - when will my order be shipped?

Answered

As soon as the money is booked on our account- which takes about 3-4 days, we will send out your goods immediately.

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How long are the delivery times?

Answered

Deliveries in Europe are made by GLS or a haulage firm (from 31.5 kg) and takes place within 2 to 6 working days after the order has been placed. The delivery time depends on the respective delivery country. Please find more information here: International delivery times

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Which transport companies do you use for big orders?

Answered

Your package will be sent with the shipping company GLS.

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