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 RETURN DEADLINE IS EXTENDED TILL JANUARY 31, 2021

Can I track my shipment online?
Answered

Once your order has been sent, you will receive an an automatically generated e-mail including the tracking number.

Can I have my package delivered to a different address?
Answered

A different delivery address is possible. You can enter the address during the ordering process. 
Attention: The delivery address must be in the same country.

Is a delivery to a packing station possible?
Answered

Unfortunately a delivery to a packing station is not possible.

I have chosen payment in advance - when will my order be shipped?
Answered

As soon as the money is booked on our account- which takes about 3-4 days, we will send out your goods immediately.

How long are the delivery times?
Answered

Deliveries in Europe are made by GLS or a haulage firm (from 31.5 kg) and takes place within 2 to 6 working days after the order has been placed. The delivery time depends on the respective delivery country. Please find more information here: International delivery times

Which transport companies do you use for big orders?
Answered

Your package will be sent with the shipping company GLS.

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Our demonstration models are refurbished, used and technically tested robots. The big advantage: full manufacturer's guarantee and an unbeatable price!