Ecovacs repair service


You’ll often find useful troubleshooting tips in the operating instructions and/or any documents that came with your product. Also you can find helpful information about settings, technical data, installation and operating instructions on the Ecovacs Support-Site.


If the fault cannot be resolved by means of the above measures, please contact ECOVACS Europe GmbH, who have their own customer service department with fully trained staff, which you can reach from Mon–Fri from 8am to 8pm on +49 211 955 896 69 or contact them by email.


If the fault cannot by resolved that way, they will arrange for the device to be collected by UPS.


Do have a problem with your R95? Please contact the newly established Ecovacs Premium Service, which you can reach from Mon - Fri from +49 211 955 896 69 or by Email.


Please note that a copy of the invoice and a descripton of the probelm is included in the parcel when you return it.