Ecovacs repair service


You’ll often find useful troubleshooting tips in the operating instructions and/or any documents that came with your product. Also you can find helpful information about settings, technical data, installation and operating instructions on the Ecovacs Support-Site.


If the fault cannot be resolved by means of the above measures, please contact ECOVACS, who have their own customer service department with fully trained staff, which you can find the support site and all the contact details for your country under this link.


If the fault cannot by resolved that way, they will arrange for the device to be collected by UPS.


Please note that a copy of the invoice and a descripton of the probelm is included in the parcel when you return it.