Lego repair service
You’ll often find useful troubleshooting tips in the operating instructions and/or any documents that came with your product.
If the fault cannot be resolved by means of the above measures, please contact AT Technische Medien für die Schule GmbH, who have their own customer service department with fully trained staff, which you can reach from Mon–Fri from 9am to 12pm and 2pm to 5pm on +43 7248 630 98 or by email.
If a repair is necessary: Please send the device to following address with postage fully paid (An additional processing fee of 25 euro will be applied to parcels sent freight collect.):
AT Technische Medien für die Schule GmbH
Oberer Stadtplatz 16
Phone: +43 7248 630 98
Please note that a copy of the invoice and a descripton of the probelm is included in the parcel when you return it.