Neato repair service
You’ll often find useful troubleshooting tips in the operating instructions and/or any documents that came with your product.
You’ll find the manufacturer’s online support page by following this link:
If a repair is necessary: Please send the device to us with postage fully paid and with a copy of the invoice and a description of the fault included. (An additional processing fee of 25 euro will be applied to parcels sent freight collect.)
If the device is no longer covered by guarantee (older than 2 years, or with a 5-year guarantee older than 5 years), we retain the right to apply a charge of 30 euro for providing the estimate if the device cannot be repaired or is not repaired.