Worx repair service
You’ll often find useful troubleshooting tips in the operating instructions and/or any documents that came with your product. You’ll find helpful information about settings, technical data, installation and operating instructions on the Worx Website. (please choose your country and preferred language and klick to "Support")
If you have futher questions concerning a repair, feel free to contact Worx-Servicepartner by email, who then agreed to a pick-up of the defective lawn mower with you. Please note that at a pick-up no influence can be taken on time.
It is also no problem if you want to send your robot directly to following address:
Forst- & Gartenfachzentrum
St. Georgener Hauptstrasse. 16
3151 St. Pölten
IMPORTANT NOTICE: Please pack your mower so that the wheels are in the air (jacked up) and with the packaging filled up completely with wadding. Please note that a copy of the invoice and a descripton of the probelm is included in the parcel when you return it. The package should be dispatched ready by the agreed collection date for the driver. Costs for a renewed pick-up shall be borne by the customer.
If the device is no longer covered by guarantee (older than 2 years, or with a 5-year guarantee older than 5 years), we retain the right to apply a charge of 50 euro for providing the estimate if the device cannot be repaired or is not repaired. In such cases delivery costs are paid by the customer.